Shipping policy
Last updated: September 20, 2026
Where We Ship
We are based in the United Kingdom and ship worldwide. The UK and the EU are our core markets and typically see the fastest delivery times, but we welcome orders from customers everywhere.
Order Processing
All orders are processed within 2 to 4 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days — we will always contact you by email if there is a significant delay to your order.
Delivery Estimates
- United Kingdom: typically 6 to 8 business days after dispatch.
- European Union: typically 6 to 10 business days after dispatch.
- Rest of world: typically 10 to 20 business days after dispatch, depending on destination and local customs processing.
Delivery delays can occasionally occur due to factors outside our control, such as customs clearance or courier disruptions.
Shipping Rates and Tracking
Shipping charges for your order will be calculated and displayed at checkout based on your delivery address. You will receive a shipping confirmation email with a tracking link as soon as your order has been dispatched, so you can follow its journey right to your door, wherever you are.
Customs, Duties and Taxes
For orders shipped outside the United Kingdom, your order may be subject to import duties and taxes levied once it reaches your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost, as we have no control over them and they vary by destination.
Damaged or Missing Parcels
My Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please get in touch via the contact form on this website with photos of the item so we can evaluate the issue and make it right.
Contact Us
If you have any questions about our shipping policy, please get in touch via the contact form on this website.